About the Department

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Policies & Procedures

Department Information

The Recreation Commission and the staff of the Department of Parks and Recreation are pleased to present the following programs and activities for the summer season. We encourage you and your family to take advantage of these recreational opportunities and hope they serve to make your summer more enjoyable. The department and the Recreation Commission also welcome your comments and suggestions with regard to program ideas and activities. Please do not hesitate to contact the department at the Town Office Building during regular business hours. Commission meetings are held at 7:00 pm on the first Tuesday of every month, at the Town Office Building. We welcome your attendance and encourage your participation.

General Policies

• Cash, check, and credit card payments are acceptable forms of registration payment. Please make all checks payable to the Town of Queensbury.
  Please Note: A $3.00 or 3.0% Convenience Fee will be charged for all credit card payments. The $3.00 or 3.0% fee, whichever is greater based on the transaction total, will be automatically applied at payment.  This fee is not refundable.
• The department reserves the right to cancel programs due to insufficient registration.
• In the event of inclement weather, programs and/or activities may be cancelled.
• Please check our CANCELLATION announcements on our Website Home page, Facebook page, and through the MyRec notification system. 
• Unless indicated specifically, the fee shown for most programs/activities is a per individual cost to participate.
• Pet Owners: Our parks are pet-friendly unless otherwise indicated. Please keep your pet on a leash and clean up after your pet.

Registration Dates

• Specific programs have registration deadlines. Please check the program information for the applicable programs and deadline dates.

Cancellation/Refund Policies

To withdraw from an activity, participants (caregivers, if registered participant is a child/minor) must notify the Department Office (761-8216) at least 48 hours prior to the start of the program to receive a refund. A cancellation fee of $5 per person, per program will be deducted from the refund. Your refund may be applied to your household as a credit, with no cancellation fee.

• Once a program or activity has begun, a pro-rated refund (for services used) will only be issued to individuals who are unable to participate because of medical circumstances (i.e. an illness or injury). A $5.00 refund processing fee will be deducted from the total refund.
• For programs costing over $200 (with the exception of Q-Club), a higher cancellation fee may apply. See specific programs for details.

Waiting List Policies

After being entered on a waiting list, and if an opening becomes available, or additional classes/times are created, you will be contacted by phone.
The department will follow the guidelines listed below when contacting wait list individuals.

• If it is necessary to leave a message on your answering machine, you will have until the close of business on the day following our call to contact us.
• Once you contact the department and are advised of additional classes, you will have until the close of business on the day following that communication to pay for that class.
• If you fail to either contact the department (#1 above) or pay for your selection, within the time allotted (#2 above), you will be passed over on the waiting list.

ADULT EXERCISE CLASS CANCELLATION POLICY (weather related)

Queensbury Parks & Recreation Department

742 Bay Road, Queensbury, NY 12804

Office Phone: 518-761-8216

Fax: 518-798-3194