Cancellations

We will announce program cancellations here, on our Facebook page, via Twitter, and through the MyRec Alert notification(email and text) system. To sign up for notifications be sure your account is properly activated. Please click the here for directions to check your account settings.

Cancellation/Refund Policies

To withdraw from an activity, participants (caregivers, if registered participant is a child/minor) must notify the Department Office (761-8216) at least 48 hours prior to the start of the program to receive a refund. A cancellation fee of $5 per person, per program will be deducted from the refund. Your refund may be applied to your household as a credit, with no cancellation fee. Once a program or activity has begun, a pro-rated refund (for services used) will only be issued to individuals who are unable to participate because of medical circumstances (i.e. an illness or injury). A $5.00 refund processing fee will be deducted from the total refund.

Waiting List Policies

After being entered on a waiting list, and if an opening becomes available, or additional classes/times are created, you will be contacted by phone. The department will follow the guidelines listed below when contacting wait list individuals. If it is necessary to leave a message on your answering machine, you will have until the close of business on the day following our call to contact us. Once you contact the department and are advised of additional classes, you will have until the close of business on the day following that communication to pay for that class. If you fail to either contact the department (#1 above) or pay for your selection, within the time allotted (#2 above), you will be passed over on the waiting list.

ADULT EXERCISE CLASS CANCELLATION POLICY (weather related)

Queensbury Parks & Recreation Department

742 Bay Road, Queensbury, NY 12804

Office Phone: (518) 761-8216

Fax: (518): 798-3194